Allessa is a major European custom and toll manufacturer of fine chemicals. They bought a used Atlas 12 m² horizontal shell and tube heat exchanger from Perry. When selling second hand equipment into Germany it is very important to have the relevant technical documentation in order to obtain approval from the TÜV (Technischer Überwachungs-Verein – Technical Inspection Association). Due to a lack of technical documentation for this particular item our German Sales Manager, Julie Morris, had to place an order directly with the OEM, Atlas in the USA.
We were able to obtain a drawing and the required CE documentation for the unit. We also carried out our own ‘in-house’ hydro test on the shell and tubes prior to dispatch and sent a test certificate to the customer to confirm that no faults had been found.
Matthias Stoll, Allessa GmbH, Germany statement:
“I am very happy with the purchase and would like to thank Perry Process for all their efforts to obtain the technical documentation and CE documentation from the OEM in the USA. I am happy with the heat exchanger as are the TÜV. I have saved Perry Process in my favourites and will contact them in the future for equipment.”
One month later, Matthias went on to purchase another used heat exchanger from Perry, stating that the initial service, turn-around-time and price of used equipment were the main factors in his decision to purchase from Perry Process again.